Shipping & Returns

Shop online for all your soapy goodness. We ship to all destinations within Australia via the Australia Post network. This means that your package will always be able to be tracked. Contact us via email at hello@maplesoaps.com and we will happily organise a tracking number for you.

Shipping Domestic

Standard Shipping –   AUD $9.95

Delivery timeframe

Orders are dispatched within 2 business days and shipping times are estimated at between 2-5 business days depending on your location within Australia.

Public Holidays

MAPLE does not ship on New South Wales or Australian Public Holiday

Shipping International

At this time we currently only ship to New Zealand.

Standard New Zealand Shipping - AUD $20.00

Customer Service Policy

As an online store committed to providing you with our selection of plant based, cruelty free soaps and now with our new selection of letterpress cards, we pride ourselves on providing exceptional customer service for both these quality bath and stationary products products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  If for any reason we are unable to dispatch your order we will notify you within 2 business days.

Returns

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items.

If in the unlikely event you receive a faulty item or an item that you have not ordered please EMAIL US within 5 days of receiving your parcel. Please quote your invoice number and include a brief description of your order, and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorization.

Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a saleable condition to MAPLE SOAPS 30/110-116 ALFRED STREET, MILSONS POINT NSW 2061.

Returns are to be received by MAPLE SOAPS within 14 days of the returns approval. Any refunds will be credited to the original method of payment.